Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1729 Someone from NSW thinks vodafone is VERY at 27 Dec 2010 08:55:59 AM
MY ISSUES (MAYBE NOT AS SERIOUS AS SOME HERE BUT ENOUGH TO PISS ME OFF!)
- I recently went to renew my contract (dont know why i bothered), I called to Vodafone to ask wheather I can 3 months before it was due to end) I was told yes.
I wanted the iphone4 on the 99 unlimited plan. Was told that I can go ahead and sign up now but there is a 3 weeks waiting period becuase iphone 4 out of stock.
My brother who also had renewed his wifes contract to the Iphone 4, 3 days earlier was told same story out of stock, He inquired weather he can join the contact over the phone and pick up an Iphone 4 from a store, he was told "YES". He eventuallyh went to Rockdale All Phones, on presenattion of his details picked teh phone up and didnt have to wait 3 weeks.
Upon being told that this was possible by my brother I made a call to Vodafone customer care and enquired if this was possible. I was told No, by a call centre personel in India. Line quality was very bad mind you. I then asked about my contract and was told NO i must wait till the end of the 24 month period. I was then transferred to another department only to be faced with a prerecoded message that this department is closed for the day and to call back. WASTED 1 hour on the phone, including waiting period, to have a 5 minute conversation.
I rang the next day, India again and waited on the phone for 40 minutes, Was told I cant renew my contract because crrently im on a business plan. And you cant switch from business plan to personal.
I explained to vodafone personnel that whilst the name of the plan relates to a business, it is still a personal plan and I am not on a business plan as such. This was recognised and then transferred back to another department to someone in Aus, thank god!
She looked into my case, told me there are no issues and I can go ahead, transferred me to renewals, waited another 20 minutes, I asked If i can pick up the phone from a store and I was told NO. I cannot, I must sign up at the store.
I explained what my brother did and was told that was not possible. Then I just gave up. Hopeless, no one seems to know anything...they all need re-training....im sure some are very good, majority just dont know and dont care.
Other ISSUES
- No reply when i text 1555 for my account balance.
- I call 1555, go through the commands, only to be told, "looks like we are experiencing technical difficulties, please try again later".
_ Website is extremely slow, no matter what computer I use (I have ADSL 2+ and the latest PC with all the latest software updates).
_My text messages dont get delivered on time, especially MMS.
_Calls drop out all the time. (could be the iphone)
_my friend is in ispute with Vodafone for almmost 2 years over data charges, they have told him that they wont barr his phone, pending investigation, told not to pay his bills and now his phonebill is over $3000, as it has accumulated over this period, Now he has been told data charges afre vaild and he must pay all charges and phonebills.
WHY DID IT TAKE VODAFONE ALMOST 2 YEARS TO INVESTIGATE, IT WASNT UTILL HE CALLED THEM TO INQUIRE THAT SOMEONE REALISED WHATS GOING ON AND LOOKED INTO IT.....HOW IS HE GOING TO AFFORD TO PAY A $3000 BILL?...AS A RESULT OF VODAFONES OWN MISTAKE...YOU TOLD HIM NOT TO PAY HIS BILL UNTILL THIS PROBLEM IS SORT OUT, THEN YOU TAKE 2 YEARS TO GET BACK,,,AND GUESS WHAT,,,,HE HAD TO USE HIS PHONE....AND YOU DIDNT BARR IT, AND HIS BILL IS NOW $3000 AND YOU EXPECT HIM TO PAY IT IN FULL, CLAIMIMNG DATA CHARGES ARE VALID AND EVEN GIVEN HIM A DUE DATE OF THE END OF THE MONTH.
- I recently went to renew my contract (dont know why i bothered), I called to Vodafone to ask wheather I can 3 months before it was due to end) I was told yes.
I wanted the iphone4 on the 99 unlimited plan. Was told that I can go ahead and sign up now but there is a 3 weeks waiting period becuase iphone 4 out of stock.
My brother who also had renewed his wifes contract to the Iphone 4, 3 days earlier was told same story out of stock, He inquired weather he can join the contact over the phone and pick up an Iphone 4 from a store, he was told "YES". He eventuallyh went to Rockdale All Phones, on presenattion of his details picked teh phone up and didnt have to wait 3 weeks.
Upon being told that this was possible by my brother I made a call to Vodafone customer care and enquired if this was possible. I was told No, by a call centre personel in India. Line quality was very bad mind you. I then asked about my contract and was told NO i must wait till the end of the 24 month period. I was then transferred to another department only to be faced with a prerecoded message that this department is closed for the day and to call back. WASTED 1 hour on the phone, including waiting period, to have a 5 minute conversation.
I rang the next day, India again and waited on the phone for 40 minutes, Was told I cant renew my contract because crrently im on a business plan. And you cant switch from business plan to personal.
I explained to vodafone personnel that whilst the name of the plan relates to a business, it is still a personal plan and I am not on a business plan as such. This was recognised and then transferred back to another department to someone in Aus, thank god!
She looked into my case, told me there are no issues and I can go ahead, transferred me to renewals, waited another 20 minutes, I asked If i can pick up the phone from a store and I was told NO. I cannot, I must sign up at the store.
I explained what my brother did and was told that was not possible. Then I just gave up. Hopeless, no one seems to know anything...they all need re-training....im sure some are very good, majority just dont know and dont care.
Other ISSUES
- No reply when i text 1555 for my account balance.
- I call 1555, go through the commands, only to be told, "looks like we are experiencing technical difficulties, please try again later".
_ Website is extremely slow, no matter what computer I use (I have ADSL 2+ and the latest PC with all the latest software updates).
_My text messages dont get delivered on time, especially MMS.
_Calls drop out all the time. (could be the iphone)
_my friend is in ispute with Vodafone for almmost 2 years over data charges, they have told him that they wont barr his phone, pending investigation, told not to pay his bills and now his phonebill is over $3000, as it has accumulated over this period, Now he has been told data charges afre vaild and he must pay all charges and phonebills.
WHY DID IT TAKE VODAFONE ALMOST 2 YEARS TO INVESTIGATE, IT WASNT UTILL HE CALLED THEM TO INQUIRE THAT SOMEONE REALISED WHATS GOING ON AND LOOKED INTO IT.....HOW IS HE GOING TO AFFORD TO PAY A $3000 BILL?...AS A RESULT OF VODAFONES OWN MISTAKE...YOU TOLD HIM NOT TO PAY HIS BILL UNTILL THIS PROBLEM IS SORT OUT, THEN YOU TAKE 2 YEARS TO GET BACK,,,AND GUESS WHAT,,,,HE HAD TO USE HIS PHONE....AND YOU DIDNT BARR IT, AND HIS BILL IS NOW $3000 AND YOU EXPECT HIM TO PAY IT IN FULL, CLAIMIMNG DATA CHARGES ARE VALID AND EVEN GIVEN HIM A DUE DATE OF THE END OF THE MONTH.