Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17294 Someone from VIC thinks vodafone is Poor at 26 Apr 2011 07:27:39 PM
Last year within a year into the contract returned my w595 Ericson phone for repair as the screen fizzed out.....Repaired no problem......Again same issue within the year....Fixed it again.....Then 3rd time screen cacked itself....I went to vodafone Sthland near Kmart. After 3 weeks no call back....So I went down to investigate. I was told that the phone could not be repaired this time. Well I had insurance and It was still within warranty....I still dont know why it couldnt be repaired. I Lost the plot in the store. I told any prospective customers that this co is rubbish and to look out if there was a problem. I demanded a regional manager contact me to resolve the matter. Next day I received a call from a Regional Manager and I explained the situation.....NEW PHONE sent to me.....Out of contract now but still using as I dont have problem with reception....The pain continues with Internet tho as I have one of those mobile toggle sticks thingys you put in your usb port...On contract still and getting poor internet all the time.....Probably in the last year I have had good reception twice at home in Sth Yarra(3 bars)Usually it is 2 bars (poor) If I take the laptop to work in Balaclava the reception is brilliant. Unfortunately I do not use the internet for my job so useless to me at work. I have at least another year to go of this contract so I will try the store first and see how I go