Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1733 Someone from QLD thinks vodafone is EPIC EPIC EPIC at 27 Dec 2010 09:01:11 AM
Its a hit and miss! Maybe I can make calls, maybe I can't. Maybe I'm contactable, maybe I'm not. Who knows what their magical formula for connection coverage is? What a welcoming experience ... in the first month they barred my incoming/outgoing because I had not paid the invoice. Funny thing (not) is that they barred me because their business sales rep. had not entered any of my details into their system. Then they threatened to re-bar me if I didn't now pay asap.
Secondly, why appoint sales reps for business clients? Why have in depth conversations about what Vodafail can do for your business? Why discuss and promise special plans and discounts? ..... and then ... Why not record the customer's address, email etc ... and hey, while we are at it - Why not give the customer a call to alert them? It's a VodaFail Mobile Number - so i'm guessing they probably couldn't connect! No Coverage after all!