26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17339 Someone from WA thinks vodafone is Extremly at 26 Apr 2011 08:55:29 PM
Constant loss of reception, no longer recieve voice mail notification sms, calls drop out, was told it was my phone - bought a new phone and still have same issues! i recieve/send the same message 10+ times after i send it only once! i drive a 4x4 and have an external antenna, NO RECEPTION what soever in the middle of perth cbd, sorry vodafone but HELLO TELSTRA
26 Apr 2011 08:59:26 PM: Unfortunately, Telstra received more complaints to the Australian Telecommunications Ombudsman last financial year, when compared to vodafone.
Telstra - 237,446
Vodafone - 64, 075
There's only one thing I hate more than vodafone... telstra.
26 Apr 2011 09:10:55 PM: Hey @8:59:26 PM, last financial year was some time ago, the most recent stats I could find was for the last quarter of 2010.

TIO complaints October 1, 2010 - December 31, 2010
Telstra Corporation - 66,074 total issues
Vodafone Australia - 20,570
Hutchison 3G Australia - 11,883
Optus Mobile - 10,528
iiNet - 4874
Virgin Mobile - 3890
Optus Networks - 3510
TPG Internet - 3143

Read more: http://www.smh.com.au/technology/technology-news/telco-complaints-reach-record-high-on-the-back-of-vodafone-woes-20110225-1b7je.html#ixzz1KcsYQoQb

Telstra is definitely on top but 3 + Vodafone makes up half of Telstra and they have far fewer customers and only provide mobile phone and broadband. I can't find a breakdown of how many comments are just mobile phones.

Vodafail.com Moderation Team
27 Apr 2011 08:55:06 AM: the guy who said telstra 237k are you fucking normal telstra has 10million fixed cleints and 11million mobile customers know your facts idiot.
off course telstra will have higher complaints
27 Apr 2011 02:23:33 PM: Apparently reading comprehension is difficult, he said 237k complaints, not customers. Idiot.