Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17340 Someone from VIC thinks vodafone is NO Service Total Fail at 26 Apr 2011 08:55:45 PM
Purchased phone through Crazy Johns, service provider Vodaphone. I insisting I must have service in my area of Rochester Victoria. Told me on contract signing I have perfect service in area. When I get home discover NO service unless I travel either 30km north or 55km south out of town. Repeated contacts with company useless to the point of even being hung up from twice! Only support was to replace phone card! When I queried lack of service & them NOT honouring their requirements of the contract was told they would look into it and call me back. Not one return call recieved! Even though I made repeated inquiries. Got the same response. So I sSpoke to Ombudsmen who told my Not to pay bill (under time alloted- get service fixed) Instead of dealing with problem and providing decent service, contract cancelled and demand for full payment of contract handed to debit collection agency without my knowledge. Was repeeted hassled daily by extremely rude and demanding collection agency staff saying "YOU PAY - YOU PAY" then threatening me plus saying will take legal action! I am at the point I don't answer my phone unless I know the number/person calling. Vodapone (Crazy Johns) will no longer deal with me saying it is in the hands of the collection agency. The collection agency has since placed a 'black' mark on my credit reference file, which until this happened I had a perfect credit record! All I wanted was I service that worked! Then I'd happily pay. Not now.. Had enough. This is highway robbery and this sort of action cannot be legal let alone ethical. But I guess they have no ethics?