Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17349 Someone from VIC thinks vodafone is HUGE at 26 Apr 2011 09:05:16 PM
When signing up my initial contract with Voda, I debated whether to go with $99 or $149 cap. Was told by phone staff - 'Go with the $149 cap as you can always make it lower if you would like.' 100% direct quote! Two months later, I go into my Voda store to have my cap lowered as $149 is proving WAY too much. Girl says "no worries" and I leave happy. Next bill arrives at just under $2000 - I clearly freak out and call Voda who tell me that is my payout fee. The girl at the store CANCELLED my contract, restarting me on the $99 one, rather than changing it. I am then told that you are NOT ALLOWED to change cap value within contract and there is "no chance you would have been told that by phone salesman," practically calling me a liar. Fortunately, much hassle and time on hold later, the cost of paying my contract out is waved, BUT they would not allow me to switch back down to $99, meaning I had to stay on the $149 cap, which was way too much for me, for another 24 months.