I have been a Vodafone user for several years. Initially I made the switch because they offered more cost effective prepaid plans and it was the cheapest phone in the store at the time (It was a Vodafone Z28). For those years I had experienced few problems except occasional dropouts in reception, but I live in rural W.A. that is expected and once it happened during a major storm, again something that could be expected. However, fast forward to late 2010 early 2011 and I have several major issues occurring. Now I don't expect any technical system to not have occasional system failures, my IT friends tell me to expect it. They too are with Vodafone and think any serious system failure like those facing Vodafone are unacceptable. I find most concerning that for several years I had trouble free service with Vodafone, now it seems every month I have had at least one serious issue since December 2010. With regard to the latest failure I sent an email on the day (April 24 2011) this email highlighted my concern and requested some form of explanation whilst mentioning that if no satisfactory response could be delivered I would be seeking the services of another telecommunications provider. Now I accept it was a long weekend at the time so wasn't expecting a swift reply, yet today (April 26) my email service popped up with a read receipt saying it had been read at 11.00am now at 7.05pm I still have ha no reply. It is unacceptable for any company, especially one as large as Vodafone, to ignore any customer complaint if it is put in a concise, clear and inoffensive manner. At close of business on the April 29 if I have no satisfactory response, I will be changing provider and I will personally refuse to use any Vodafone network or device again. No company should be so inconsiderate to their customers as to not explain why there is a failure. My advice to Vodafone is this: Firstly, implement a system for notifying all users when and why there are system failures, Secondly, upgrade their systems to avoid serious system failures (glad to hear they are attempting this, but should I be forced to find this out through the media i.e. Today Tonight?) Lastly, having a customer service team that actually respects their customers. I have never got through to their customer service phone lines, as I can't bear hearing the music for more than 30 seconds, however I have heard several people saying that the service provide is inadequate. Vodafone needs to remember they are there to provide a service for us, failing to provide that service will mean we will go elsewhere, in the end bad service to us will mean less money for them.