Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17355 Someone from WA thinks vodafone is $12.7bn operating profit in 2009/10 but no reception in Perth Metro at 26 Apr 2011 09:15:33 PM
I purchased a Vodafone mobile on a 24 month plan, paying almost $100 a month. The coverage maps on their website showed I would have reception throughout metro Perth, including my home, my office and all other places I frequent. The phone is used for business purposes, however I barely have any reception in my office (IN THE PERTH CBD), have no reception at home (5mins from THE PERTH CBD) and no reception in probably 50% of metropolitan Perth.
It is extremely embarrasing when speaking to an important client, discussing business transactions sometimes worth hundreds of thousands of dollars and having to call them back 3 or 4 times because the call drops out.
Considering they made $12.7bn operating profit last year, surely they can afford to provide an acceptable quality of service?
NOTE: I take no responsibility for the accuracy of any statements made on Vodafone's financial status.
It is extremely embarrasing when speaking to an important client, discussing business transactions sometimes worth hundreds of thousands of dollars and having to call them back 3 or 4 times because the call drops out.
Considering they made $12.7bn operating profit last year, surely they can afford to provide an acceptable quality of service?
NOTE: I take no responsibility for the accuracy of any statements made on Vodafone's financial status.