Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17369 Someone from QLD thinks vodafone is Epic FAIL at 26 Apr 2011 10:06:06 PM
I sent a complaint via email to Vodaphone on Sunday afternoon regarding the issues that I was having with sending text messages. I tried calling as well but after being on hold for 40 mins I decided to give the web a shot.
Firstly, I did not have access to my laptop at the time so I logged on to Safari on my Iphone, typed in www.vodafone.com.au - this did not take me directly to their normal webpage but instead to some other vodafone site that I guess was made specifically for mobiles.... it was useless, at this point I didnt want to read about the latest football scores or what not, but there was nothing on this site about how to contact vodafone, there was also nothing on this site about the issue with the network... This was probably at around 4.00pm that I was looking at the site, an hour or something after the issue began. There was a small link down the bottom of the page that read 'full site' I clicked on it and it took me to the normal vodafone website. Whilst I was happy with this, I wasted a considerable amount of time trying to find the email function.
I sent an email asking what was happening and that I was sick of the constant issues that I was having with my network and asked for information about how to get out of my contract possibily without fees being incurred. I basically had a bit of a vent as well about how frustrating this company is to deal with.
I got an automated response that must have just picked out the part about wanting out of my contract. the information was useless to me and didn't really answer my enquiry, so I sent a response back saying that they had failed to answer my questions. About 5 mins later I received another email back that was basically from whoever the poor person was that was answering all of the emails that was basically a cut and paste spiel about yes, they have identified the issue and are in the process of resolving it..... Yet again they failed to answer my enquiries.... so I gave up.
Firstly, I did not have access to my laptop at the time so I logged on to Safari on my Iphone, typed in www.vodafone.com.au - this did not take me directly to their normal webpage but instead to some other vodafone site that I guess was made specifically for mobiles.... it was useless, at this point I didnt want to read about the latest football scores or what not, but there was nothing on this site about how to contact vodafone, there was also nothing on this site about the issue with the network... This was probably at around 4.00pm that I was looking at the site, an hour or something after the issue began. There was a small link down the bottom of the page that read 'full site' I clicked on it and it took me to the normal vodafone website. Whilst I was happy with this, I wasted a considerable amount of time trying to find the email function.
I sent an email asking what was happening and that I was sick of the constant issues that I was having with my network and asked for information about how to get out of my contract possibily without fees being incurred. I basically had a bit of a vent as well about how frustrating this company is to deal with.
I got an automated response that must have just picked out the part about wanting out of my contract. the information was useless to me and didn't really answer my enquiry, so I sent a response back saying that they had failed to answer my questions. About 5 mins later I received another email back that was basically from whoever the poor person was that was answering all of the emails that was basically a cut and paste spiel about yes, they have identified the issue and are in the process of resolving it..... Yet again they failed to answer my enquiries.... so I gave up.