Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17371 Someone from SA thinks vodafone is unable to sms on 25.4.11 at 26 Apr 2011 10:16:23 PM
I have been with Vodafone for 31/2 years, and have put up with their failings, mainly because I detest telstra, a headless monster. My main issue is lack of coverage, living in regional SA. But there have been several occasions when I have gone for up to 4 days with no service and no customer satisfaction either.
30 Apr 2011 09:08:30 PM: If you live in regional SA then through no fault of Vodafone do you have no coverage. They would have advised you coverage could not be guaranteed in regional areas, and if they didn't then you should have researched your area with the tools they provide on the Vodafone site. You have already implied that Telstra has better coverage in your area, so agreeing to go with Vodafone only shows you agreed to take the risk with Vodafone's patchy regional service. If you don't like it, follow the albeit lengthy process and have yourself disconnected at not cost to yourself. Just be aware that they have to fulfill certain obligations of their own before they will release you free of charge.