Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17383 Someone from SA thinks vodafone is Reception issues at 26 Apr 2011 10:58:07 PM
Me and my partner was with "3", (2x iPhone mobile packages). We have had nothing but problems ever since "3"/Vodafail merged. We are lucky to get 2 bars reception on both phones. We see Searching or Roaming more than anything. I phoned 3 customercare and was advised to reset my phones, upload the latest update on iTunes and it will work! Yeah right, so I called them back and complained, still couldn't resolve the issue. So today I really cracked it and demanded that both my mobile phone contracts end without me paying a cent" after a hour and half and the call dropping out, I was issued with ALL sorts of bonuses. 3 months free usage, unlock both phones, was even offered to go to Vodafail because "they" have much better reception on our street (the first time they admitted 3coverage was crap! All I demanded was both phones to end! Well after yelling and screaming my $1500 cancelation fees were dropped! And we keep the phones! And as a bonus I'm not paying for my "3" wireless modem for 6 months! ( strangely I haunt had a problem with that).
If you Demand and keep to it you can get this cancelled, frustrated that it took a hour and a half but the best phone call made yet! 3/Vodafail you are no good and I am now happier to pay that little bit extra and go with Telstra ! I have 4 other friends that are with Vodafail and guess what! They are experiencing the same problem and will be making the same phone call tomorrow.
If you Demand and keep to it you can get this cancelled, frustrated that it took a hour and a half but the best phone call made yet! 3/Vodafail you are no good and I am now happier to pay that little bit extra and go with Telstra ! I have 4 other friends that are with Vodafail and guess what! They are experiencing the same problem and will be making the same phone call tomorrow.
6 May 2011 10:13:40 PM: Have just cracked the s%#ts with them for the umpteenth time in nearly a year and it looks like I'll be leaving them free of charge as the failed to disclose they have "coverage issues" in the area where I live, and as my home phone and internet are with Telstra, they will quite happily switch me over to them, upgrade my iPhone 3GS to and iPhone 4 AND give me $200.00 credit to help cover my newly merged bills!!! You did well without having to threaten to go to the TIO like I did before they started talking about cancelling my contract because of "lack of disclosure" BS!