Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17393 Someone from QLD thinks vodafone is should have their telco license revoked at 27 Apr 2011 07:08:16 AM
it is high time we pressure our federal parliamentarians to introduce minimum service level legislation to telcos as condition of being allowed to operate and conduct business in this country. Vodafone and 3 are pathetic, and their problems are widespread and appear to be on-going.
Telecommunications is essential infrastructure on which business and the general public relies on in this day and age, and needs heavy regulation and stiff penalties when they fail to maintain a minimum standard of service. Taxi companies for example have minimum standards and service requirements imposed upon them. Dept.of.Transport monitors performance levels of each and every taxi company in terms of average pick-up times, and number of complaints. I know of two Australian taxi services who have been given notices to improve their level of service and driver training, or have their operating license terminated. One had that happen to, they were subsequently taken over by Cabcharge.
Privately owned bus companies servicing the public also have their performance levels assessed periodically, and if they consistently run late and provide ineffective levels of service to the public they serve, they are also reprimanded and brought into line. WHY NOT TELCOS ???
Back home in civilization, my cousin works at Ascom and does a lot of work with Swisscom. One of the reasons why coverage and network speeds are infinitely superior to the Aussie average is because of tough government legislation and controls. Feedback from senior management is if a telco attracted that many complains over there, and had that many problems, they'd be given notice and would be just a step away from having their telecommunications operating license revoked.
Telecommunications is essential infrastructure on which business and the general public relies on in this day and age, and needs heavy regulation and stiff penalties when they fail to maintain a minimum standard of service. Taxi companies for example have minimum standards and service requirements imposed upon them. Dept.of.Transport monitors performance levels of each and every taxi company in terms of average pick-up times, and number of complaints. I know of two Australian taxi services who have been given notices to improve their level of service and driver training, or have their operating license terminated. One had that happen to, they were subsequently taken over by Cabcharge.
Privately owned bus companies servicing the public also have their performance levels assessed periodically, and if they consistently run late and provide ineffective levels of service to the public they serve, they are also reprimanded and brought into line. WHY NOT TELCOS ???
Back home in civilization, my cousin works at Ascom and does a lot of work with Swisscom. One of the reasons why coverage and network speeds are infinitely superior to the Aussie average is because of tough government legislation and controls. Feedback from senior management is if a telco attracted that many complains over there, and had that many problems, they'd be given notice and would be just a step away from having their telecommunications operating license revoked.