Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17394 Someone from NSW thinks vodafone is epic at 27 Apr 2011 07:43:30 AM
Where do I begin...
When I got my phone upgraded I turned it on only to have photo's of someone posing in front of a mirror and text messages and call log and it was sold to me as a new phone, I took it back and they only replaced the phone, I asked about how do I know that the head phones havent been used and was told that they will only replace the phone with out an appolgy and more like tough **** now go away, then the next saga was about billing... I was getting charged for something that I had no idea what it was, after calling a few times and being on hold for over 1 hour I was advised the best they could do was reimburse me $50 the amount that they have charged me for is over $300 I could go on with so many other complaints but it would take up to many pages....
When I got my phone upgraded I turned it on only to have photo's of someone posing in front of a mirror and text messages and call log and it was sold to me as a new phone, I took it back and they only replaced the phone, I asked about how do I know that the head phones havent been used and was told that they will only replace the phone with out an appolgy and more like tough **** now go away, then the next saga was about billing... I was getting charged for something that I had no idea what it was, after calling a few times and being on hold for over 1 hour I was advised the best they could do was reimburse me $50 the amount that they have charged me for is over $300 I could go on with so many other complaints but it would take up to many pages....