Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17395 Someone from VIC thinks vodafone is Three delayed missed calls at 27 Apr 2011 07:46:18 AM
I have reported 6 delayed "missed call" notifications to Three customer support. They requested the details within 24 - 48 hours, which I did. However 10 days later they told me they were unable to investigate my problem as they no longer have the information - 10 days later!!! I was then informed the problem will be closed regardless they have not been able to determine where in their network the problem is and therefore unresolved. I then received text messaages advising me my problem was being investigated and they will call me to discuss it. I received 3 messages and 3 calls over the next few days in which I was told the call will be closed. Three support is totally useless and incompetent - they can't even get their facts right let alone determine the cause and resolution to their problems. How can they expect to retain customers when this is the level of service they provide and avoid!!