Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17404 Someone from QLD thinks vodafone is Unreliable at 27 Apr 2011 09:34:07 AM
Over the past month I have continually experienced having what appears to be full service on my phone but unable to make or receive calls. Text messages have also been very slow to reach their destinations.
Very Very unsatisfied and I cant wait until my contract is up. I have already started a new contract with Telstra which I was very reluctant to do but alas I cannot put up with poor service anymore!!!
Very Very unsatisfied and I cant wait until my contract is up. I have already started a new contract with Telstra which I was very reluctant to do but alas I cannot put up with poor service anymore!!!
How would you react if you ordered a ham and cheese family sized pizza from your local pizzeria, say $19.90 - order complete, guy flops pizza carton onto table, you open lid and see no cheese. Are you going to pay the $19.90 they demand? I certainly wouldn't. I'd tell them to go and whack some cheese on it, or piss off I'm out of here, yet Aussies continue to put up with crap service and when the bills come in they just pay them, albeit with some whingeing and raving and complaining. Stop whinging and TAKE ACTION - actions speak louder than words. Remember big brass of major companies laugh behind closed doors, they will do whatever they can reasonably get away with. For as long as they have cashflow they're happy. So actions to rectify their problems are slow. I know of several owners of Vodafone dealers who are fed up with the company, as it's impacting their dealership's growth, they still have the ongoing revenue from their existing clients usage, but you need growth over the long term of your dealership, as contracts expire, some customers get enticed by other carrier offers, especially nowadays its so easy and convenient to port your number between carriers.