Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17420 Someone from QLD thinks vodafone is Excruciating Fail at 27 Apr 2011 12:16:34 PM
First day back in Brissie and no 3G in the CBD and southside. Handset doesn't pickup any 3G, only GSM. Anyone had similar issues?
<start rant>
Just got back from Easter break overseas, funnily enough I don't have any problems shelling out $ for a good prepaid service there. This is coming from a person that takes being 'cheap' as a compliment.
seriously thinking of giving up Voda, i can't use 2GB worth of data i've been promised realistically even if I live in a CBD apartment. Oh and no signal inside too, had to stand in the balcony talking like some idiot. Voda, i thought Telstra didn't care about their customers, but compared to them you showed continuous innovation in frustrating customers, I think you deserve to win the FAIL award if you keep your current standards.
<end rant>
Ooh that felt a little better...
<start rant>
Just got back from Easter break overseas, funnily enough I don't have any problems shelling out $ for a good prepaid service there. This is coming from a person that takes being 'cheap' as a compliment.
seriously thinking of giving up Voda, i can't use 2GB worth of data i've been promised realistically even if I live in a CBD apartment. Oh and no signal inside too, had to stand in the balcony talking like some idiot. Voda, i thought Telstra didn't care about their customers, but compared to them you showed continuous innovation in frustrating customers, I think you deserve to win the FAIL award if you keep your current standards.
<end rant>
Ooh that felt a little better...
27 Apr 2011 04:02:20 PM: Vodafone retail staff have been encouraged/told to switch all users handsets to 2G mode in a bid to reduce congestion. Check your settings and make sure that cellular data and 3G are enabled. If not, then it's a forced 3G blackout from the cell(s) that you're closest to.