Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1743 Someone from VIC thinks vodafone is utter at 27 Dec 2010 09:11:47 AM
I have been a Vodafone customer for some years. One year ago I changed to a $59 dollar cap plan. Bad idea. Constant dropout, including whilst on the phone to Vodafone trying to get it fixed. No Range outside of Melbourne. Finally got this fixed after some months by visiting a Vodafone store and taking nearly an hour. Then recently hit with a bill FOUR TIMES bigger than normal for going over the plan limit (by less than half!). Got a useless guy on the phone after a half hour wait who wouldn't explain anything and just keep reciting my call log back to me. Seriously. Phoned back again a week later and spoke with a more helpful guy who said he would put me on a better value plan. And then the phone dropped out. Website and 'My Vodafone' also completely useless.