Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17472 Someone from ACT thinks vodafone is at 27 Apr 2011 08:19:52 PM
I am on $19 plan with 3 mobile.I have upgraded my mobile to HTC Legend on 29/03/2011 and extended the contract for another 2 years by paying extra 5 dollars per month for the handset, There are several issues with the mobile i have received, i have contacted 3 mobile but they have not done anything to resolve the issues.
1)First of all, it is not connecting to Wifi. It says connecting...disconnected continuously.It never connected to Wifi.The main reason for me to purchase a smart phone is to use the mobile for internet but it is never connected to wifi.
2)My plan has News & Info package but it was not pre-installed in my mobile.
3)Signal strength is so poor i am not able to use 3G connection, it is always on roaming even though other mobiles have good 3G connection.
4)Battery performance is so poor it finishes the battery within 1 hour, three.com.au website claims the battery stands for 440 minutes.
5)It does not have Planet 3 pre-installed
6)Dynalink RTA1046VW modem which i use to connect for my laptops through another provider suddenly disconnects when i swith on the HTC Legend mobile wifi connection
MEMBER'S RESPONSE:
I have called 3 mobile customer service, they have transferred me to 3 different departments but not solved the problem.
I have called them again, again changed 3 departments. I went to 3 store then i called them again, then i have reproduced the problem infront store staff, customer service service spoke to store representative, but till date problem was not resolved. I have complained to TIO, they have sent unresolved email, they are also useless.
1)First of all, it is not connecting to Wifi. It says connecting...disconnected continuously.It never connected to Wifi.The main reason for me to purchase a smart phone is to use the mobile for internet but it is never connected to wifi.
2)My plan has News & Info package but it was not pre-installed in my mobile.
3)Signal strength is so poor i am not able to use 3G connection, it is always on roaming even though other mobiles have good 3G connection.
4)Battery performance is so poor it finishes the battery within 1 hour, three.com.au website claims the battery stands for 440 minutes.
5)It does not have Planet 3 pre-installed
6)Dynalink RTA1046VW modem which i use to connect for my laptops through another provider suddenly disconnects when i swith on the HTC Legend mobile wifi connection
MEMBER'S RESPONSE:
I have called 3 mobile customer service, they have transferred me to 3 different departments but not solved the problem.
I have called them again, again changed 3 departments. I went to 3 store then i called them again, then i have reproduced the problem infront store staff, customer service service spoke to store representative, but till date problem was not resolved. I have complained to TIO, they have sent unresolved email, they are also useless.