26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17488 Someone from Somewhere else thinks vodafone is Absolute at 28 Apr 2011 12:52:17 AM
Trying to cancel my mobile Internet contract since it barely works (unless I stand with my computer near my upstairs window at 4am in the morning) and I basically haven't used it for a year as I'm overseas. The team that links to the international number can't cancel the contract - I have to get put through to special people. Been put on hold so long that I give up eventually, now I've gone over the date for closing the contract and will have to pay an extra month for not cancelling it early enough. Vodafail.
28 Apr 2011 07:28:52 AM: so let me get this right, if you went to the local pizzeria and ordered a family size meatlovers pizza, the shop assistant flops the box on the table, ask for payment, say $19, you sniff and open the box, and you see NO MEAT, so you're going to pay them? DON'T PAY - TELL THEM TO GO AND GET STUFFED and walk out. Similarly here, tell them to stick their contract where the sun don't shine and formally tell them you will not be paying any further bills and that's that. Then switch to another carrier, and make a formal complaint to the T.I.O. The reason aussies are getting crap service, the reason we have electricity prices and the cost of everything else going up, up, up and away is because of stupid aussie people continuing to do as they're told, pay up, they pay up. My cousin works at ascom, which works in close conjunction with Swisscom, and when they have network issues, the delinquency rate on bills jumps dramatically, people say no, not getting service not paying. Very sensitive consumers my fellow countrymen, and they value their time unlike aussie people, most do the one-finger salute thing and change companies and most don't bother wasting time complaining to their relevant consumer authority. Therefore customer service tends to be so much better than here. Try to get one one of my people to go through the push button thing when calling customer support, they hang up, then switch companies. My niece works in accounts and collections at D2 mannesman in germany, she said in the few instances when they have network issues, her departments's job becomes a nightmare, with the number of people refusing payment or delaying payment skyrocketing dramatically. So the company strives to ensure they always provide acceptable service and as promises. Aussies have a lot to learn from civilized nations.