26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
17502 Someone from QLD thinks vodafone is No service at 28 Apr 2011 10:03:29 AM
Im sick of never having service on my phone it wont even let me call 000 if I needed no one can call me and half the time I cant call out.. Yet vodafone wont let me out of my contract..
29 Apr 2011 11:46:36 PM: Dialling 112 from a mobile handset will connect you through to emergency services just like 000 if there' no service with your carrier in your area, ie: Vodafraudsters give you no service, but there's a Telstra or Optus service available, your 000 call (by dialling 112 from your handset) will put you through.

I live in some little backwater country town in the middle of nowhere called "Robina" and had precisely this situation, my daughter was mucking around with a school friend of hers on my Total Gym 1000 workout machine and fell, headbutting a bolt on the machine's bottom, had blood gushing out of her forehead, I applied a compress, picked up my iPhone, connected to "3", dialled 000, and got the beep, beeo, beep, looked at the screen and up top left it said "SEARCHING" indicating there was no service in the area, my fault for moving out into the sticks, easy peazy, dialled 112 and within 15 seconds was talking to an operator, gave her my address and about 8 minutes the ambulance arrived, and we were on our way to Robina Hospital. Everything went alright, and my girlie girl had two stitches to show off to her classmates at her school (Varsity college). My only regret is I should have chosen my place of residence more wisely, not choosing to live in some backwater middle-of-nowhere place like Robina LOL, just because you're surrounded by houses left right and centre or you got one of the biggest shopping centres on the coast, one that's had over $20 million spent on it recently in refurbishment, doesn't mean you're going to get a decent mobile phone service, yes this is Australia, loser country full of losers, but remember, when things go pear shaped and 000 won't do it, dial 112, it's the international 911, 000, etc
29 Apr 2011 11:53:37 PM: ...and they will let you out of your contract if you make a formal, detailed complaint to the TIO - you see most aussies are completely stupid and just keep on paying their phone bills and whinge and rant and put up with crap service, so as far as the telco's concerned, TIO directives to release complainants from their contracts are a tiny minority, makes no difference to them, most aussies are too stupid to stand up for their rights, telcos comply without question (TIO rebuttal usually reserved for what they deem unreasonable complaints), doesn't happen, the population of Australia en-large is so stupid and complacent, even a few thousand directives by the TIO to release these people from their contracts, and let them keep their (subsidised) handsets will make about as much difference to their bottom line, as you pissing in the ocean at Bondi Beach, and expecting subsequent pollution effects at Main Beach, Gold Coast.. LOL