Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17531 Someone from VIC thinks vodafone is FAILURE at 28 Apr 2011 05:38:46 PM
Dear Vodafone/3,
I would like to say I hate you and your staff at the 3 fountain gate stores which served me today. The first store told me the second had one on hold for me, the second had no idea what I was on about when I told them what the first said, and the third was downright rude. I also do love waiting in lines for 30 minutes and when visiting the third store I was told this store doesn't have that and then turning their back on me.
Then customer care releases my call twice! Third time I ring back, he offers me that I can buy the cheapest handset available and they will credit the amount to my account. I then said that does not make use of what I am paying for does it, and he had nothing to say. Fair to say Im angry.
I would like to say I hate you and your staff at the 3 fountain gate stores which served me today. The first store told me the second had one on hold for me, the second had no idea what I was on about when I told them what the first said, and the third was downright rude. I also do love waiting in lines for 30 minutes and when visiting the third store I was told this store doesn't have that and then turning their back on me.
Then customer care releases my call twice! Third time I ring back, he offers me that I can buy the cheapest handset available and they will credit the amount to my account. I then said that does not make use of what I am paying for does it, and he had nothing to say. Fair to say Im angry.
29 Apr 2011 09:43:44 AM: TIO is the way to go!