Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17538 Someone from NSW thinks vodafone is Complete fail at 28 Apr 2011 07:23:31 PM
Vodafone used to send me email bills which I could pay online. When my credit card details changed their website never let me change the card details, when I logged on and filled out the information it would not go past the save details page. Then, when I tried to pay on their website it would do the same thing. This made it difficult to pay my bill as I had to do each one by Bpay instead of direct debit. When I got my final bill and tried to pay it via Bpay the payment was repeatedly rejected beacause I apparently no longer had an account with vodafone. I tried many times to pay the bill and in many different ways (credit, bpay etc). Whenever I called to get help I was put on hold for ever and when I went into the shops they were unable to help. In the end I managed to sort it out, but it took forever and I was never offered any help from vodafone to solve the problem. Now that that contract is finished I will never, ever, under any circumstances use vodafone again. They are a complete nightmare to deal with.
29 Apr 2011 09:40:39 AM: It was their accounting system that did my head in, refusal to update balance to reflect payments. Left them months ago, no problem as TIO very good