Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17541 Someone from NSW thinks vodafone is This Is Failure Bigtime at 28 Apr 2011 07:36:38 PM
My internet started dropping out last Easter Sunday, i rang on Monday and was told it was my computer, I reformatted the computer and installed the wifi back into the computer, same problem, no internet, i rang again, they stepped me setting the wifi to 3G only, pushed connect, still no internet, it seems the 3G internet network is not working, they asked me tobe patient and the issue will be resolved, it's been 5 days now and still no internet and still no answer as to when the network will be fixed, I was offered tonight a $10 credit for the trouble and out of that $10 I have spent $4 of it ringing Vodafone. i was told i could go with another provider for 3 months while they try to get the problem fixed and then come back to vodafone or i could have 25% taken off the next 3 bills but then i still don't have the internet but was going to be charged 75% of the bill, figure that one out.
One representative when i called laughed at me, I asked him what his problem was, he laughed again so i ripped into him and asked to be put through to the billing dept, he laughed again, another representative i was talking with had a bunch of other workers standing near him and they were joking around and laughing and clapping their hands and talking in their language and I could not hear the person i was talking with.....another representative i spoke with i could not understand a word they were saying and thought that it was just pointless and hung up the phone.
Im sick and tired of them saying "Were sorry for the inconvenience this has caused you"....that does not give me back my internet...I have told them I refuse to pay anymore money to them, I have put a complaint into the telecommunications ombudsman but it has to go to level two now as this has become more than a joke and way past failure.
One representative when i called laughed at me, I asked him what his problem was, he laughed again so i ripped into him and asked to be put through to the billing dept, he laughed again, another representative i was talking with had a bunch of other workers standing near him and they were joking around and laughing and clapping their hands and talking in their language and I could not hear the person i was talking with.....another representative i spoke with i could not understand a word they were saying and thought that it was just pointless and hung up the phone.
Im sick and tired of them saying "Were sorry for the inconvenience this has caused you"....that does not give me back my internet...I have told them I refuse to pay anymore money to them, I have put a complaint into the telecommunications ombudsman but it has to go to level two now as this has become more than a joke and way past failure.
29 Apr 2011 09:38:04 AM: I left Vodafu.. months ago and went to Optus. Everything ok for a while but then network seems to be getting worse and worse. Unable to connect at all yesterday and day before. Finally connected today. I suspect ALL ISP's are having network problems going by forums on www.whirlpool.net.au. None are explaining or even acknowledging the problems on their 'status' network pages.