Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17565 Someone from NSW thinks vodafone is Unbelievable fail at 29 Apr 2011 05:13:34 PM
About a month ago, Vodafone offered to take me away from the 3 mobile broadband network onto their own. Being some sort of dual company nowadays, they agreed to cover the contract exit fee in order to suck me into the migration process. I did so and now for some epic reason, I receive some kind of $99 bill from 3 on my credit card. That looks like a month in advance for a service I'm no longer with plus some other hidden fee that makes no sense whatsoever. To top it off, I still have a pending fee in the next couple of days to cover the vodafone bill. I'm cancelling these idiots immediately because I can't get through to Vodafone or 3 help services. The TIO is my next stop. Documents are on standby. This move will cost them a lot more than returning my $99 now.. A LOT more.