Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17585 Someone from NSW thinks vodafone is Complete failure at 30 Apr 2011 04:54:29 PM
the vodafone store at pitt and park street has the rudest and most uninterested customer service staff of any vodafone store i've been to. i wanted to buy the iphone4 on the infinite45 plan over 24 months and i was surprised at what little knowledge the girl at the store had and her attitude showed she wasn't interested in making a sale. i felt i was an interuption to her leisure time at work. i thought about making the purchase online instead but have now decided to look elsewhere to other providers.
1 May 2011 02:10:44 AM: I went to this store recently and yes the shop assistants there really don't give a toss about serving customers. They prefer to talk among themselves or fool around on their Facebook. I tried to renew my mobile contract and upgrade to a more expensive plan (yes, give them more money than I do now). The shop assistant told me I had to do it on the phone and that it wasn't her job. Anyone who has tried to do anything with Vodafone over the phone will know you have to wait on hold forever. When I asked why I couldn't get it done there she simply walked away and ignored me. I was in no way rude or anything, I merely wanted to continue being a Vodafone mobile customer and I could not believe I was being turned away. I think my days of being a loyal Vodafone customer are about to end.
1 May 2011 03:44:57 PM: I know this store too. I went in for a business plan for 5 phones on unlimited plans (alot of money i know) and was told to come back later.... there were 3 shop assistants and NO customers in the store.... Do they not work on commission?
3 May 2011 09:28:20 PM: They can't possibly work on commission at this store. I went there last Saturday to buy a mobile phone on a plan but the young Asian female shop assistant told me to order it over the phone yet she couldn't be bothered providing me with the phone number. I left and went to the Telstra shop instead.
4 May 2011 11:44:14 PM: Sounds like the girl who served me when I tried to get a mobile broadband pocket wifi that I saw advertised in the paper. She told me to go online to order it which might have been OK if I had an internet connection in the first place. The whole reason for me wanting to make the purchase was so that I could have internet access. She didn't seem to understand nor did she care.