Today, a customer came in to my store demanding that they have their prepaid MBB refunded as they could not connect to the internet on their laptop with their VF MBB device but that their friend, using the same laptop, could plug in his 3 MBB device and that it would connect. I asked him whether he had spoken to tech support through customer care. He said he hadn't and that he wasn't going to. I had a look myself, although I'm only as proficient as the average technology user. It was saying that 3 software on his laptop was conflicting with his VF software and so his device wouldn't work because it was not set as the default. I advised him to contact tech support and they would walk him through the process of having the software on his computer installed correctly so it would work. He said no because he wanted me to do it. I advised him that stores aren't designed for tech support and that it was nothing that he couldn't do himself. He demanded a refunded on the basis that his friends worked but his didn't. I advised him that it appeared it was because of this that he couldn't use his own. He continued to demand a refund. I asked if he had the receipt. He said no. I was lost for words. **If you are having problems with your service I am happy to do my best to resolve it for you. Understand that we will not do everything for you as you're not children and, with the right tools, are able to do simple things yourself. Please be understanding.**