I have been on VodaFail for one week with a new Nokia N8. I churned to them from 3 and a Nokia E63. I now regret that move. The Nokia E63 on 3 worked everywhere for me. I churned, only because of the offer of a particular plan that suits my one man business. The New Nokia N8 is not as good as other phones in week signal areas. It lack sensitivity. This, combined with VodaFail's poor signal coverage is a bad combination. For example, at my home office (on ground floor) in Macgregor QLD 4109 (10km south of Brisbane CBD) I can have a 6 bar signal strength showing and I start a new phone call. During the call, the signal strength will creep down to one bar and even no bar indication. Of course, the person I call will complain to me before this droput that they cannot hear me and also I sound distorted. I have now discovered that I can (mostly) have a successful call if I go upstairs and stand near an open window. I have never had these problems with other phone/service provider combinations over 10 years at this location. I have reported this to VodaFail. First, I tried to send a message to their Support from their own web page. That was an EPIC fail, since the SUBMIT button ... did not. So, I phoned them. I was passed around to a number of people / departments. Eventually, I ended up with a polite person who was in another country. I was making this call outside the house, in the middle of the street, trying to catch a useable signal. Eventually, the process required the Nokia N8 to be rebooted & settings changed, so he called me back on a landline. He taked me through the process. Finally, we arrived at the point in his trouble-shooting where nothing at fault had been found, and his next remedy was the restore to Factory Settings. He gave me the detailed instructions on how to do this, since I first needed to backup the memory, and said he was logging me to receive a 50% rebate on my bill for the next 3 months as compensation for this problem. I installed their Nokia <-> PC software on a computer and backed up the phone to the PC. Reverting to factory settings and restoring the phone memories has done nothing to improve the performance of the Nokia N8 on a weak network. I have since discovered other reports of the N8 and having poor performance in weak signal areas. One week has gone by and the same problems are being experienced. For example, yesterday I was at a client premises in Crestmead QLD 4132. There was ZERO signal available and I was OUTSIDE. Now, I have to escalate this situation to seek a remedy. My experience is that their current service coverage and product combination is NOT OF MERCHANTABLE QUALITY.