Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17596 Someone from ACT thinks vodafone is Getting worse everday at 1 May 2011 09:15:56 AM
I complained some months ago about lousy reception in and around Canberra.My phone is primarily used for work, without it I cannot know what other staff members want or where they are.Reception 18 months ago was good not excellent and I was reasonably happy. Then in June last year reception (ie;signal strentgh)started to decline , on average I would be lucky to have any reception over 50% of my working day, everyday.The first complaint resulted in a generic letter stating that things would improve , but no mention of any refunds etc;the second complaint resulted in two letters both asking for my pin number ( which I have forgot /lost) and as such, having not provided it, the complaint has been put into the companies resolved basket.Even as I sit here my phone is fully charged and has no signal.I pay for internet and really only had service for about 6 months of the 18-24 months I have been with them.Phone calls constantly drop out , e-mails sent during the day arrive up to 2-3 hours later, after I have checked on my laptop.All in all a poor product for the money.