Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17600 Someone from NSW thinks vodafone is Customer service at 1 May 2011 11:36:32 AM
Recently bought vodafone pocket wifi and sim from Date Communications at Richmond Marketplace. The owner gave me a micro-SIM which I found later does NOT work in the pocket wifi. I returned to the shop the following day, and was told they do not have the particular SIM card in stock. I demanded a refund and the girl at the counter efused to refund me. What can I do? Not only did the owner lie regarding the workability of this wifi but also stole my money. Not happy Jan!!
1 May 2011 07:24:09 PM: Hi the pocket wifi is a great product and i have purchased mine from the same place and had no problem. I got the store owner to get it working for me she was really helpful. Why dont you goback to the store and get them to help you install it, instead off making claims that they took your money. I have purchase a few prepaid things from that store and they ALWAYS as me if i want them to connect it for me and i have always told them to and never had a problem. i will advise you that the first sim card i got was not working well but the store manager fixed it for me. Go back and talk to the person that sold it to you and dont make claims before you get it checked out. Somebody in Windsor.