Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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17615 Someone from NSW thinks vodafone is Fair to Middling Fail at 1 May 2011 09:49:51 PM
Thanks to a glitch in the automated recharge hotline, my mum (a pensioner) lost $50 while trying to recharge with a store bought recharge card/bit of paper. She had been trying to recharge with '365 days credit' however the automated phone menu went into a loop every time she picked the option. After several attempts, she hit the wrong button in frustration and ended up with a 30day Flexi plan a day before she set off on a six week trip overseas. She wanted a working phone when she landed back in Australia - she's now lost all her accumulated credit as it expired while she was away. To make matters worse, before hearing her story I had bought her a new Voda branded prepaid as a mother's day gift for when she got back. There is some good news though, I was on the verge of signing up to a 24 month Vodafone contract myself but thankfully now I know better. I think I'm just going to smash the new prepaid, just for the satisfaction of taking one Vodafone handset out of circulation.