26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17626 Someone from NSW thinks vodafone is Major Fail at 2 May 2011 12:52:47 PM
I am on a Vodafone Infinite Plan...I could send 1million texts in a day and not be charged any extra than what I already pay. So I find it amusing to be offered free SMS for a day as compensation for the problems of the previous Sunday...that is beneficial to me how ?
5 May 2011 03:09:53 AM: Not everybody is on your infinite plan. What do you suggest as compensation?
5 May 2011 08:03:22 AM: At the second poster, many people have complained here and elsewhere that the FREE text day was useless to them as they are already on plans that offer FREE texts.

Given that information - - what would you suggest?
5 May 2011 04:41:34 PM: To the first response..so are you suggesting that those who already receive free txt were LESS inconveinienced than those who pay per text? I dont see the fairness in offering compensation to a PORTION of your customers who were effected as opposed to ALL of your customers who are effected.