26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17628 Someone from QLD thinks vodafone is Extreme at 2 May 2011 01:42:15 PM
I live in Cairns where Vodafail barely exists.
After many agonising months of calls and emails, I finally was able to end my contract with no exit fees and return my handset. So I thought, all good, right. Wrong!!!
I have since discovered that Vodafail have taken over $1000 out of my account because they havent recieved the iphone. To be completely honoest here, I had forgot all about it and its been sitting in a drawer.
Now since this has happened, it has put my account into the red, all my direct debits are now being dishonoured (not my banks fault, for once) and its really stuffing up my credit rating.
When I have contacted them, they tell me that it will take some time to work this out and that they sent the bag over a month ago. I doubt this very much.
After I tell them that I find it unacceptable, they then want a bank statement to prove that they took my money in the first place.
I have contacted the TIO who are now getting involved.
If anyone ever thinks that Vodafails deals are too good to be true. Well, its because they are. They give you something, but take sooooo much more.
2 May 2011 04:58:43 PM: good on you mate for going straight to the TIO. =) it's what everybody should do.
3 May 2011 02:03:23 PM: Inform your bank that an unauthorised transaction has occurred on your account. It's their job to secure your money. Unless you've signed something authorising Vodafail to automatically withdraw money from your account in this situation.