Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17629 Someone from QLD thinks vodafone is Shocking at 2 May 2011 02:54:09 PM
Just before easter on my way to work the car broke down, and I was out of credit (prepay) on vodafail, I attempted to recharge using my credit card option, twice (which took forever before I gave up) only getting a "sorry we're having a technical difficulty processing your transaction..." forcing me to have to walk to a gas station to purchase a recharge. All's well so I thought making my needed calls until I got home and checked my bank account details to find that Vodafail have also put in a "Pending transaction" for the attempted Credit card recharge that didn't work. Well its just gone through and I'm obviously not happy about being charged for something that I didn't get. Have just had the bank send a dispute to vodafail to get my money back, and I'm wondering if I'll have any credit left, I wouldn't surprise me if I have all my credit taken. The only thing stopping me from changing carriers is that I'm going through all my numbers and putting them on the phone from the sim card, then a long call to my sis in nz to use up what I've paid for, and then I'm off to Amaysim... I'm going to enjoy smashing that sim card up.