26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17634 Someone from VIC thinks vodafone is Poor internet reception at 2 May 2011 07:18:53 PM
I've got pre-paid wireless internet with Vodafail and up until recently, I didn't really have a problem with it. The past few months, the connection drops out continuously and repeatedly and it means I rarely use my laptop these days out of pure frustration! I pay for the service and don't end up using half of it. Annoying!! I would never use Vodofone for anything else in the future.... ever.
3 May 2011 07:10:03 PM: I'm on post-paid with exactly the same problem. I have spent more than 2 hours in total on the phone with Customer Service in the past month over this issue. It was mainly fine until around Feb (I have had wireless broadband since August and its been ok). Signal shows full bars but IMPOSSIBLE to maintain a continuous connection. They keep saying there is no issue with the tower but this is the heart of Melbourne CBD. No credit offered, just weak promises. Tomorrow I am going to crack a head open at Vodafone.