26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
17655 Someone from NSW thinks vodafone is ultimate at 3 May 2011 10:39:48 PM
4 May 2011 09:47:44 AM: Mate, some advice, you need to make a complaint to the TIO.

This whole episode is going to get even messier, the TIO contact details are found in the How To Complain tab.

Suggest you do not delay on this one as fairly soon you will have a black mark against your credit rating.

Good luck and let us know how you get on.

Vodafail.com Moderation Team
4 May 2011 03:57:06 PM: Similar problems. I found that expressing anger whilst staying calm, and politely refusing to speak to anyone other than a supervisor got me there in the end.

Many many hours on hold. Calls to them cutting off (surprise!) and them not calling me back, resulting in call centre and on hold again. Lots of frustrations and friends/family not interested in my storries of woe (come to this site to cry over a virtual beer with fellow sufferers).

I read these comments with a smile - now that I have a fleet of iPhone4's on Telstra that were working and configured as I walked out the store (George St upstairs team are helpfull).

Last week, finally agreed that they will not deduct $2,000 from my bank - let's see if the saga has actually ended!

Good Luck.
5 May 2011 08:40:07 PM: @17655 Straight off the bat at the end of the day somebody accepted the delivery of the alleged phone that has caused a lot of issues. Seems as though if you were out or if that was the process given would you not advise people in the office of your business to follow through with what was needed, that was to reject the delivery of the phone.

No a dig but defaintely your responsibility. Anyway all of that seems obvious I mean in their records they will have instantces of closing/canceling/rejecting the service and it seems to be that this has not been processed.

With out getting anrgy (very important if you get anrgy they will probably focus on the anger like any other human and panic) you should check if they #1 have the record of cancel/closing/rejection. If so then your worries should be minimal. #2 did you ask to close off any auto payments/direct debits/auto credits etc? If so then again you have no worries this will be refunded you just need to ask simply a long the line of............

"hey guys, I asked for this cancellation (or whatever) on.............
Can you please check to see if you guys have received the phone as I have returned this using the bags sent to me on..............
When will I expect to see the refund in my account and when should I call if I have not recieved this?"

If you asked this in a long drawn out story or on anger be expected to not get a result asap most people struggle to get the point if you have not asked simple questions that anyone can understand.

My point to this story is, it's not always the companies fault just make sure you complete the process given and ask questions like timeframes/their processes/expectations. Remember it's easier to work with a person rather than against them.