Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17705 Someone from NSW thinks vodafone is Failed at 5 May 2011 10:37:52 AM
I have a USB internet connection that isnt working properly. I complained and after working through the workaround options with a staff member received an incident number and told that they investigate the problem and then would respond to me within 3 days.
I received a text with the incident number on it. After 3 days I called and was told to wait another 2 business days. This time I was told that it would take 5 business days for the investigation to be completed.
When I told the staff member that I was recording this on the Vodafail website for a complaint they then ask me for my particular details again so that they could look at my particular account. I complained that I didnt want to keep giving my access details to different staff as I didnt trust their security. I was also worried that now that I had told them that I was complaining I might have more problems.
The staff member insisted and so I gave him my access details. He then just repeated that I needed to wait another 2 business days. He did not give me any further information that was relevant to my particular details so I am even more concerned that he did not need my details but wanted them when I told him that I was complaining.
I received a text with the incident number on it. After 3 days I called and was told to wait another 2 business days. This time I was told that it would take 5 business days for the investigation to be completed.
When I told the staff member that I was recording this on the Vodafail website for a complaint they then ask me for my particular details again so that they could look at my particular account. I complained that I didnt want to keep giving my access details to different staff as I didnt trust their security. I was also worried that now that I had told them that I was complaining I might have more problems.
The staff member insisted and so I gave him my access details. He then just repeated that I needed to wait another 2 business days. He did not give me any further information that was relevant to my particular details so I am even more concerned that he did not need my details but wanted them when I told him that I was complaining.