Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1772 Someone from NSW thinks vodafone is No 3G access, call dropouts etc for months at 27 Dec 2010 09:39:07 AM
I have actually being having serious network issues with Vodafone since June this year. This included,
- not being able to make calls
- entire network out for mins and sometimes up to an hour (ie no reception of any type)
- slow to non-existent data services
- SMS that were either not delivered or delivered over 24 hours late
I live in Newtown within 5km of the Sydney CBD and my house is actually 100metres from the telephone exchange, I have direct line of sight to a Vodafone mobile phone tower.
When I complained in June I was told it was a problem with my handset and went through the whole isolation test. I knew this was nit the problem because,
- I swapped SIM into another handset and had same problems
- my partner is also with Vodafone and was having same problems
- I was unable to call friends living in same area who were on Vodafone
After explaining all this to a Vodafone CSR I was finally given an explanation by Vodafone. The Newtown tower was being 'upgraded' which will take a few months so please 'switch your phone back to 2G until the work is complete'.
The biggest issue by far has been the lack of communication from Vodafone. No letter or email to explain what I was told over the phone, no date letting me know when services would be back to normal, nothing.
In short the access to the network didn't improve and by November I had actually found myself working around the Vodaphone problems by,
- switching my mobile back to 2G
- borrowing my neighbors mobile to make calls who was not with Vodafone
- buying a 3G data card and connecting it to a laptop using another Telco's 3G network
I primarily use my phone for business and have been on a business plan for 5 years. The inconvenience has impacted on my ability to work and I will be joining the class action to seek damages and compensation.
Four weeks ago I swapped over to another network after being on hold to Vodafone for over 2 hours. It actually took less than 30mins to swap to the other network.
I don't think Vodafone still understands how pissed off people are about this. When I complained in writing to Vodafone they denied the problems and said they won't be letting me out of my contract.
Letting me out of my contract is the least of their problems, I would have assumed losing our business, we have 5 contracts with Vodafone and have spent over 10k in the last 3 years was a bigger issue for them.
- not being able to make calls
- entire network out for mins and sometimes up to an hour (ie no reception of any type)
- slow to non-existent data services
- SMS that were either not delivered or delivered over 24 hours late
I live in Newtown within 5km of the Sydney CBD and my house is actually 100metres from the telephone exchange, I have direct line of sight to a Vodafone mobile phone tower.
When I complained in June I was told it was a problem with my handset and went through the whole isolation test. I knew this was nit the problem because,
- I swapped SIM into another handset and had same problems
- my partner is also with Vodafone and was having same problems
- I was unable to call friends living in same area who were on Vodafone
After explaining all this to a Vodafone CSR I was finally given an explanation by Vodafone. The Newtown tower was being 'upgraded' which will take a few months so please 'switch your phone back to 2G until the work is complete'.
The biggest issue by far has been the lack of communication from Vodafone. No letter or email to explain what I was told over the phone, no date letting me know when services would be back to normal, nothing.
In short the access to the network didn't improve and by November I had actually found myself working around the Vodaphone problems by,
- switching my mobile back to 2G
- borrowing my neighbors mobile to make calls who was not with Vodafone
- buying a 3G data card and connecting it to a laptop using another Telco's 3G network
I primarily use my phone for business and have been on a business plan for 5 years. The inconvenience has impacted on my ability to work and I will be joining the class action to seek damages and compensation.
Four weeks ago I swapped over to another network after being on hold to Vodafone for over 2 hours. It actually took less than 30mins to swap to the other network.
I don't think Vodafone still understands how pissed off people are about this. When I complained in writing to Vodafone they denied the problems and said they won't be letting me out of my contract.
Letting me out of my contract is the least of their problems, I would have assumed losing our business, we have 5 contracts with Vodafone and have spent over 10k in the last 3 years was a bigger issue for them.