Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17740 Someone from VIC thinks vodafone is Vodaphone is continually redefining every aspect of the word fail at 5 May 2011 06:28:17 PM
My contract is with 3 Mobile (Hutchison), however since the merger I have received messages from VHA stating my last bill have come back "direct debit declined please pay your outstanding invoice". Upon checking my bank account online and noticing the debit from VHA for the exact amount as stated on my monthly bill, I decided to confront my bank with the issue. The teller advised me that the funds had definitely been direct debited from my account. After being shoved between departments for the best part of an hour I finally was given the correct number to fax the statement too. Unfortunately this entire waste of time had to be repeated the following month again due to the incompetent staff and computer system "Vodafail" employs. What a shame that 3 Mobile (once a company that worked seamlessly without any major issues for me) has tainted its brand by merging with this poor excuse for a Telco.