Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1775 Someone from SA thinks vodafone is internet disaster at 27 Dec 2010 09:41:16 AM
While my mobile phone coverage is ok, my internet has been almost non-existant since the beginning of September. The most frustrating has been ringing help desks, where I have been told that "we can't see a problem from our end"; " our records show that you are in a good coverage area"; "are you in a tall building mamm?"; "we will send you a sharing dock that will fix it"(no, it didn't); "oh, you've rang the wrong department [well can you transfer me through?] no we are having trouble with our phones!". And to the person who suggested contacting one of their shops, when I contacted my local Vodafail shop, I was told by the employee to not be upset because she was having internet problems at her home too. Ten days ago I was promised by Vodafail that they would phone me back to cancel my contract. Still no call, perhaps they are having more phone problems.
27 Dec 2010 12:27:51 PM