Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1778 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 09:43:01 AM
Well we are the lucky one's...we were able to get out of our contract. The way we did it is to take their advice. The call centre said to get a technician out to test the service (we had really bad reception at our house in Randwick). They never turned up and after a few follow up calls to vodafone, they finally agreed to let us out of our contract. This took a fair few phone calls, but finally we got out of our contract, without having to pay any early termination fees. We have been with vodafone for about 6 plus years, but the last 6 plus months, the reception has been terrible, the call centre takes a minimum of 40 minutes to get through, and voicemail turns up days after the messages were left. Vodafone did try to bill us an early termination fee on our last bill the cheeky ba$tards, but again we rang them up and got into them, and eventually they agred and reversed the charge.
27 Dec 2010 09:51:06 AM: Me again, but I just wanted to add there is no silver bullet, by getting out of Vodafone and moving to a better telco...we transferred our internet, home phone, foxtel and two iPhone 4's to Telstra, and Telstra were hopeless. The problem is they have the best network. We ended up with $855 of credits, due to the terrible service. It was if when you rang their call centre, as soon as you got of the phone, they would delete all records of any conversation or set-up on their systems they did. They also sent us an extra iPhone 4, which I am just about to sell on eBay...thanks Telstra!!! ACCC you must be given more powers to monitor all telco's as they are all hopeless.