Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1781 Someone from NSW thinks vodafone is I had a similar problem this time last year at 27 Dec 2010 09:48:03 AM
I lost my mobile BB network in the Byron Bay area this time last year - this was after a software update that took most of the east coast off line for 3 days - but service did not return to my area. Each time I rang it seemed they were using a 'random excuse generator'. After about 4 weeks they told me they would refund my modem and pre-paid spent. But that wasn't the point, it took me 2 weeks of research to determine that VF were the best value for my location. So I contacted the ombudsman. The Ombudsman determined that if they had supplied me with a service for the previous 6 weeks they had no right to now remove the service. Eventually, after 6 weeks my BB was finally returned.
Why do they do these upgrades just before Christmas - surely the busiest time of the year? Why is the call centre no able to directly communicate with the technical teams? If the real problem is overloading at certain times of the year, don't they boost the service during these time?
Why do they do these upgrades just before Christmas - surely the busiest time of the year? Why is the call centre no able to directly communicate with the technical teams? If the real problem is overloading at certain times of the year, don't they boost the service during these time?