Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17822 Someone from NSW thinks vodafone is Shifty assholes at 7 May 2011 09:09:21 AM
On $79 Cap, my usage details last month showed $863, but Vodafone still charged me $23.something extra..
I called in this morning to find that the online usage figure doesn't include GST!!!
Which means:
1. My $900 limit isn't really $900!!! If I reach $900 and Voda will add 10% GST in the billing process and the final usage becomes $990!!!!! I can only use about $818 worth of calls, as 10% added GST will make it around $900
2. Their call rates on the website is crock of shit as they don't include GST that Voda will eventually add on top.
3. They really do have bad business model... Of all things, billing should be transparent at all times! Can't show usage of $XXX and add 10% GST in the final billing process!!! And if that goes over the monthly limit, the customer have to pay extra!!
I called in this morning to find that the online usage figure doesn't include GST!!!
Which means:
1. My $900 limit isn't really $900!!! If I reach $900 and Voda will add 10% GST in the billing process and the final usage becomes $990!!!!! I can only use about $818 worth of calls, as 10% added GST will make it around $900
2. Their call rates on the website is crock of shit as they don't include GST that Voda will eventually add on top.
3. They really do have bad business model... Of all things, billing should be transparent at all times! Can't show usage of $XXX and add 10% GST in the final billing process!!! And if that goes over the monthly limit, the customer have to pay extra!!