26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17854 Someone from QLD thinks vodafone is Epic fail at 9 May 2011 11:55:01 AM
I live in Port Douglas FNQ and vodafone reception here has always been extremely lame ever since i moved here a decade ago. I was assured by the vodafone rep that after they had upgraded the network to 3G i would have reception pretty much everywhere. This is so far from the truth that it may as well be on Mars. If anything the reception is worse. Half the time i try to make calls i get a 'connection failed ' message , texts take several hours to get to me and there are at least 5 major reception 'black holes' within the space of a few km's from the town centre. When i called vodafone to report it they proceeded to 'check' the reception in my area and then informed me that it was fine and there was nothing they could do. Bollocks. I have had enuf.
10 May 2011 11:58:37 AM: Lodge a complaint with Vodafone customer service (hopefully it doesn't take long to get through to them) and let them know. If you're service isn't working half the time then why should you pay the full amount? Goodluck and no need to be silent to vodafone about the problems you're having.

Vodafail.com Moderation Team