26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17859 Someone from WA thinks vodafone is call drop out and also my friends cannot hear me at 9 May 2011 02:43:44 PM
I am in a mess where I would like to resign from vodafone as the service is not good enough!!!!
3/4 of my calls to my friends they cannot hear me! messages arrive late and mostly I am fed up with paying a service that do not match the contract I have signed!

Any advice for a resignation process would be more than welcome
9 May 2011 04:13:52 PM: go here http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

takes 5 minutes, you'll get a call within 10 business days. tell them your problems and that it doesn't meet what they stated in the contract you signed (that it would actually work) and tell them you want out with a refund of the fees you've paid for the past 3 months and no cancellation fees.

tell them the service hasn't been working i.e. they are selling a service that doesn't actually work
11 May 2011 11:35:05 PM: tried the above as i have the same issue... still waiting as the TIO said they cant do anything so have put it bak onto the vodafone solution team or some blah blah... so i can just wait.