26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
17866 Someone from ACT thinks vodafone is Utterly & Completely Screwed at 9 May 2011 10:39:45 PM
Residing in the Gungahlin area... Completely No 3G coverage when I'm @ home (having to rely on my home wireless network) or anywhere in Canberra for that matter... Been on to Vodafone quite a few times, informed that they are still re-working on their towers for the area (this was well b4 xmas '10) & still no no resolve... Everytime I call them they can mysteriously credit my account $50... Still doesn;t help with coverage though, the phone they sold me, they now inform me is one they don't recommend (SonyE X10 - Didn't tell me that when I was comparing all the phones available - was the best phone on the market) Now Im stuck in a 24 month contract & I want out....
10 May 2011 06:25:06 AM: I'm in Gungahlin and have the exact same problem...$50 credit and all. It's better for the call centre to just pay you out each time you call than have another customer cancelling on their record.

I also have an internet stick, they offered to credit the full cost each month providing I let the contract run it's course.

I am an ex employee, and unfortunatly..there is no hassle free way out. I'd head straight to the TIO if I were you.