26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17876 Someone from NSW thinks vodafone is The Worst Company at 10 May 2011 02:57:36 PM
On Xmas Eve last year, Voda debited over $600.00 from my account for no reason. Took me 3 weeks to get it back over the holiday period. No explanation, no apology, no communication at all. Now, last week, they've taken $1049.00 from my account. No reason, I only owe them $23! Nobody can help me, they deny having received the money and insist I dont owe them that amount!! YES, I know I dont owe you the money so give it back! Nobody in India or Australia cares. I sent them my bank statement and guess what...they deny receiving it so I have to send it again. With 3 kids, a mortgage and about $100.00 left in my account I'm struggling. THEY DONT CARE!! If you are stuck in a contract with this hapless company, DO NOT SIGN A DIRECT DEBIT AUTHORITY! They've taken over $1600.00 from my account with no explanation. And yes, I'm still on hold!!
10 May 2011 03:36:59 PM: Any lawyers out there? A similar thing to the above happened to me (although, thankfully, I was able to get a loan to cover my rent). I lost a LOT of hair during those months!!

Is it possible to sue for emotional distress? This might sound absurd to someone who's not been through this, but I can tell you I was in a bad way for some weeks/months.

When I watch the vodafail video when he's picking up the bottle (to send a message in a bottle), I still think he's turning to the drink!!

Wondering if any store workers have suffered from stress/anxiety in a similar way?
10 May 2011 04:26:56 PM: Wow - horror story!

My friends you need to go to the TIO as soon as possible, this state of affairs is simply not good enough.

The contact details are at the top of the page in the How To Complain tab - do it sooner and not later.

Vodafail.com Moderation Team
10 May 2011 04:38:17 PM: Thanks for your support! I posted the above comment, and I'm honestly STILL on the phone. Have now sent my statement to them 4 times and they still dont have it, they want to call me back tomorrow, which they never do!

It's not absurd, this BS they go on with can take years off your life.

I sympathise with the employees though, this mess is not their fault and they are simply trying to earn a buck. They all seem unhappy when I speak to them, they must hate working there. The problem is at the top, the culture needs to be changed...they need to help customers, not hinder our lives.
At least the person I'm speaking to right now has given me their own hotmail address to send an email to, the first person to listen to me.

I wonder if the CEO would do that!!?
10 May 2011 08:21:21 PM: Yea it pretty terrible and I'm sure the employees aren't enjoying any of this either. The TIO should be able to help recover any money but if you're looking for emotional damages you would have to speak to a lawyer. The lawfirm conducting the class action against vodafone is here: http://piperalderman.com.au/vf/

Hope it doesn't get to that though and the money is recovered ASAP!

Vodafail.com Moderation Team