26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17882 Someone from NSW thinks vodafone is at 10 May 2011 08:32:20 PM
When I first came to Australia about a year ago, I was surprised and unpleasantly intrigued learning that you have to enter into contract.

Where I come from, locking contracts are ILLEGAL - forbidden by the law.

May be this is a good time to rise this issue on a state level and ban service contracts for every single service provider regardless of service type.


If I am happy with what I get I will bare with the service provider, otherwise I should be able to walk away ans seek better deals.
12 May 2011 02:35:04 AM: But telcos are offering you a phone, often worth upwards of $1000. There's no way it would be possible to allow you to take a free phone and then cancel your service immediately. That's stupid. The constitution doesn't say that you can do whatever you like. Have a think about what you're actually saying here.

Currently if you purchase your own phone, you are not locked into a contract.