26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17909 Someone from ACT thinks vodafone is Unbelievable at 12 May 2011 02:12:00 AM
I had signed up to a month-by-month wireless broadband as a temporary solution until ADSL was installed. 2 months later it was no longer needed. I went into the store and was told I needed to call over the phone to disconnect. That was fine, I'm a big girl, I can call myself and I don't care if it's overseas or god-forbid they have an accent, doesn't bother me.
What bothered me was it took 7 phone calls for absolutely nothing. Each time I called they transferred me around from one department to the next, obviously uncomfortable with the idea of me disconnecting. I even lied and told them I was moving overseas the next day. They offered to suspend my service until I returned, so I told them I was moving permanently. I was then transferred to their "upgrades" department who were the "only" people able to disconnect.

Complete bull shit. I work at Telstra so I ended up porting my number out to telstra and disconnecting it there.

Honestly, I don't want credits, I can pay my bill when its owed. Sometimes people just want to disconnect and move on with their lives!!