26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17915 Someone from WA thinks vodafone is Awful at 12 May 2011 12:06:43 PM
I usually live in Medina WA 6167. My reception there is highly variable, and is at times completely non-existent.

I am currently on a 4-week placement up in Port Hedland WA 6721. Up here it is diabolical. I get a few bars reception in 30 second bursts. Phone calls are out of the question. I get by by writing SMSes and then waiting for at least 1 bar to come up before I press send. Sometimes it works, sometimes I have to resend. And how does Vodafail want me to complain? Give them a call on 1555 and wait on hold. Yeah right. That ain't gonna work.

As soon as I get back to Perth this 16 year relationship is coming to an end.

I have been avoiding Telstra for years as a protest to privatisation and later to the work practices of Sol Trujillo. However, Sol's gone now and my flatmates are with Telstra and have no issues at all. It's gonna be the Big T for me.