Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17920 Someone from NSW thinks vodafone is Humongous Fail at 12 May 2011 02:33:27 PM
Took out 24 Month Vodafail $79 cap with Nokia N97 in April 2010. Two mistakes in one. Have made numerous calls to both Voadfail and Nokia and neither would accept any liability for phone issues such as lack of service, call drop outs, message failures, MMS and Internet faults, mobile phone shut down for no apparent reason, maps not working, just to mention a few.
Vodafail transferred me to various locations throughout the world and it was nigh on impossible to understand the person on the other end of the phone, to get them to comprehend the issues I was and still are having. During the height of the service disruptions they advised that it was a Nokia problem.
Nokia on the other hand continued to blame Vodafail with neither taking any responsibility for the lack of service or making any offer to rectify the faulty mobile. In the meantime I have managed to download all up to date software for the N97 and even this morning the phone locked up and had to be rebooted to make it operable.
I work in a customer service industry and find it amazing that Vodafail has the audacity to send everything offshore with no localised area to sort out issues that have given it such a bad name with customers and within the industry itself.
I cannot wait for my contract to end. NO MORE VODAFAIL and NOKIA will no longer be my preferred handset supplier.
If I had the direct phone number for the relative General Managers for Vodafail and Nokia then I would gladly contact them to arrange a face to face meeting with the offending mobile telephone and have them use it in the condition it is and the service they supply.
Vodafail transferred me to various locations throughout the world and it was nigh on impossible to understand the person on the other end of the phone, to get them to comprehend the issues I was and still are having. During the height of the service disruptions they advised that it was a Nokia problem.
Nokia on the other hand continued to blame Vodafail with neither taking any responsibility for the lack of service or making any offer to rectify the faulty mobile. In the meantime I have managed to download all up to date software for the N97 and even this morning the phone locked up and had to be rebooted to make it operable.
I work in a customer service industry and find it amazing that Vodafail has the audacity to send everything offshore with no localised area to sort out issues that have given it such a bad name with customers and within the industry itself.
I cannot wait for my contract to end. NO MORE VODAFAIL and NOKIA will no longer be my preferred handset supplier.
If I had the direct phone number for the relative General Managers for Vodafail and Nokia then I would gladly contact them to arrange a face to face meeting with the offending mobile telephone and have them use it in the condition it is and the service they supply.
As for phone switching off and maps not working, that would be a Nokia issue without a doubt. Carrier issues are more along the lines of call drops and coverage faults.